MAG USA was launched in June 2015 bringing three new business lines to the US market.
MAG USA’s ultimate aim is to become the US’s ‘go-to’ organisation for delivering market-leading commercial solutions that transform customer experiences in airports.
- Public-Private Partnership (P3) Airport Terminal & Retail developments,
- Escape Lounges (common-use airport lounges), and
- Car Parking services.
Rosemarie Andolino serves as CEO and President of MAG USA overseeing the development of MAG’s North American airport services business. Last year MAG USA celebrated the first anniversary of the opening of their Escape Lounge in MSP and was proud to announce the opening of Escape in BDL and OAK.
Ms. Andolino joined MAG following more than 12 years at the Chicago Department of Aviation. As Commissioner, she oversaw the management and operation of one of the world’s busiest airport systems, comprised of both O’Hare and Midway International Airports, during a time of rapid expansion and redevelopment. She revived the airports focus on customer service and led the $26 million redevelopment of O’Hare’s International Terminal, driving record growth in retail and commercial revenues.
Escape is MAG’s award-winning common use airport lounge, offering a relaxing environment away from the hustle and bustle of the main concourse. In the US, Escape Lounges are open at Minneapolis-St Paul, Bradley and Oakland international airports. Reno-Tahoe will open in fall 2017. All US Escape Lounges are part of American Express Global Lounge Collection, offering complimentary access for AMEX Platinum Card members and up to two guests.
Escape Lounges facilitate airline development by supporting premium passenger experiences. They service customers seeking a more comfortable experience, whether departing or transferring, and address the needs of the business traveller, providing facilities that keep them connected whilst on the move.
The addition of an Escape Lounge improves the customer experience, adds value and increases revenue at a host airport. Contact our team to discuss the benefits of implementing an Escape lounge at your airport today.